OSAKA STUDIO

ORDERS

Where is my order?

Every order ships with tracking. You'll receive a confirmation email at checkout and a second email with your tracking number once the parcel leaves our facility. If tracking hasn't updated in 5 business days, reply to your confirmation email and we'll look into it.

How long until my order arrives?

Every piece is made in advance and held in stock, so nothing waits on production. Allow 1–2 weeks from order to delivery. You'll get a tracking number as soon as your parcel leaves our facility.

Can I change or cancel my order?

Within 12 hours of placing it, yes — email us with your order number and we'll do what we can. After that, the order has usually been picked and packed and can't be modified.

I entered the wrong address.

Contact us immediately. Once a parcel is in transit we can't reroute it, and we can't replace orders lost to an incorrect address. Double-check your details at checkout.

PRODUCTS & SIZING

How do your pieces fit?

Every product page lists a garment measurement chart. We recommend measuring a piece you already own and comparing rather than relying on your usual size — cuts vary between silhouettes, and our relaxed fits intentionally run larger through the body.

Between two sizes — which do I take?

For relaxed and oversized cuts, take the smaller size for a cleaner drape. For anything fitted, size up.

Will sold-out pieces return?

Most releases are produced in limited runs and are not restocked. Core staples are replenished. Join the mailing list if you want first notice on restocks and new drops.

Are your pieces true to the images?

Yes. Colours may render slightly differently across screens, but every product photo is of the actual garment. No mockups, no renders.

RETURNS & EXCHANGES

What's your return policy?

All sales are final. We do not accept returns or exchanges, and we do not issue refunds. Please review sizing, colour, and quantity carefully before completing your order.

Why don't you accept returns?

Every release is produced in a limited run. Once a piece leaves us it can't go back into the run, so we price accordingly and keep our inventory dedicated to customers buying to keep.

Can I exchange for a different size?

No. Sizing is final at checkout, so please use the garment measurement chart on each product page before ordering. If you're unsure, email us before you buy and we'll help you pick.

What if my item arrives damaged or isn't what I ordered?

This is the one exception. If we send the wrong item, or a piece arrives faulty, email us within 7 days of delivery with photos of the item and the shipping label and we'll make it right.

Can I cancel after ordering?

Within 12 hours of placing your order, email us with your order number and we'll do what we can. After that, the order has been picked and packed and is final.

CARE

How should I wash my pieces?

Cold wash, inside out, like colours. Hang dry. Avoid the dryer entirely on printed pieces — heat is what cracks a print. Never iron directly over a graphic.

How do I care for jewellery and hardware?

Keep it dry. Remove before showering, swimming, or exercising, and store it in the pouch it arrived in. Wipe with a soft dry cloth after wear.

PAYMENT & SECURITY

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay.

Is checkout secure?

Checkout runs on Shopify's PCI-compliant payment infrastructure. We never see or store your card details.

Do you offer pay-later options?

Shop Pay Installments is available at checkout on qualifying orders.

THE BRAND

What is Osaka Studios?

Osaka Studios is a premium label built around considered design and better materials — fewer pieces, made properly. Each release is intentional rather than seasonal filler.

Where are your pieces made?

We work with a small number of vetted manufacturing partners. Every piece is checked before it ships.

Do you offer wholesale or stockist partnerships?

For wholesale, collaboration, or press enquiries, reach us at wholesale@osakastudios.com.

How do I hear about drops first?

Subscribe to the mailing list and follow @osakastudios. New releases are announced to the list before anywhere else, and limited runs frequently sell out inside 24–48 hours.

STILL NEED HELP?

Email support@osakastudios.com — we respond within 24 hours, Monday to Friday. Include your order number if your question relates to an existing order.